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- Support Times are from Monday through Friday, 10:00 a.m. through 7:00 p.m. (IST), excluding Indian National Holidays, hours may be limited on other national holidays and/or days preceding or following certain holidays.
- Turn around time for any support request reported may vary depending upon the complexity of the problem and the information available. Customers are advised to provide all possible information with logs, screenshots, and videos including how the bug or issue can be reproduced in order to a quick resolution.
- Customers are advised to wait for minimum of 2 working days for any ticket-related updates.